Fulfilment Companies

Fulfilment....a word that is well known in the industry but rarely spoken in the context we use by the general public.  Fulfilling an order con be anything from bulk packaging of palletised items onto a distributor, more commonly known as handling, or simply placing a lipstick in an Jiffy envelope. However a multitude of other tasks are encompassed by the word fulfilment.

These are but not limited to, receiving an order by phone, out of hours Interactive voice recording systems, in the post, personal caller, email, on the Internet, on a clients web site, by fax, in  fact by any means. The processing of that order into a data capture system such as a computer is probably the first stage of fulfilment.  That will hold all the necessary information to enable the accurate fulfilment of that service or product to the end customer.

Supplier details are merged with consumer details, customers remittance is merged with banking channels to ensure payment, telephone data is merged with computer systems to produce that information for the operator to process an order against the correct promotional fulfilment code and detailed reporting is produced to enable accounts of all transactions fulfilled,  to be verified and audited, by clients, and inspectors alike. 

Once the second part of the fulfilment stage is undertaken, usually the banking of funds and allocation of stock, the despatch paperwork is produced and received in the fulfilment centres despatch warehouse to enable the pick and pack process to commence the final stage of fulfilment. 

The warehouse personnel select the appropriate packaging material either agreed at quote stage or specified by the fulfilment client to ensure safe transit of the product being fulfilled to the end user, our customer.  Fulfilment comes into play well after the customer receives the goods as they may have a query relating to their fulfilled order and need to call the fulfilments call centre. Or the goods may be needed to be returned for replacement if faulty or exchange if another colour or type is require or simply fulfilled for a refund. 

Either way professional and responsive fulfilment is the key, the ability to have at ones fingertips all the systems fully integrated to enable responsive fulfilment and customer and client interface at the touch of a button. If fulfilment was simply popping something into a Jiffy bag we'd all be doing it.  Fulfilment is a complex task encompassing many varied disciplines to enable what on the surface seems a simple task to be effected in a professional and speedy manner.